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HOTEL POLICIES

CANCELLATIONS

Cancellation policies vary by hotel. Cancellations must be made before the cancellation deadline to avoid a charge of one night’s room and tax fees. An early departure fee of one nights room & tax will be charged if guests check out prior to their departure date. Policies can vary for specials, packages, and prepaid reservations. Please review the booking description of your reservation. 

DEPOSITS & GUARANTEES

A credit card is required at the time of booking to guarantee the room. All hotels require a one -day deposit at time of booking. Special event periods may require an actual deposit depending on the time of booking and will be stated during the booking process. Direct billing accounts must be set up through property accounting offices, and guests must fax requests on company letterhead. 

CHECK-IN/CHECK-OUT

Check-In time is 4pm. Check-Out time is 11am. Early Check-In is by request only and not guaranteed. Late Check-Out must be coordinated with the hotel if it is available. Guests must be at least 21 years old to check into a hotel.

PETS

For free of charge, Magnolia Hotels (excluding the Magnolia Downtown Dallas location) welcomes the furry and four-legged; all sizes and breeds. We reserve the right to require immediate removal of any pet that displays dangerous or unacceptable behavior including, but not limited to, biting, excessive barking, urination, or defecation in public areas. Your pet must be on a leash or caged when outside of your room. Except for documented service animals, pets are not allowed in any food service areas, pool areas, or fitness centers. Housekeeping will only service your room if the pet is not present or if the owner is present and the pet is caged. No more than two pets may occupy each guest room. Owners are responsible for any damages and/or soiling during the stay, and/or extensive cleaning after the departure. Fees begin at $400. Be assured that your friendly companion will experience the same gracious and personalized service as you will. Please visit the Front Desk for walking suggestions or for any other information. We may even have a treat for your furry friend!

TAX-EXEMPT GUESTS

All Tax Exempt Guests must bring an Individual Tax Exempt form from their organization and present it upon checking in.