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COVID-19 Update:

Magnolia Hotels is closely monitoring all COVID-19 updates and are adhering to guidelines set by the Centers for Disease Control & the World Health Organization, as well as local health departments. The well-being of our guests & associates is immensely important to all of us at Magnolia Hotels and we are taking additional measures to keep our properties sanitized and safe for all of us.

While we continue to welcome both business & leisure travelers at our hotels, we understand that the spread of COVID-19 has likely disrupted your work, life, & imminent travel plans. In order to provide flexibility to our guests, we are offering full refunds for all reservations booked with us through April 30th. Please note this cancellation policy does not apply to group bookings. Call the hotel your reservation is at should you need to cancel if you booked directly and call any third party organization if you booked through them.

To increase hygiene and to better cater to hotel occupancy levels, we are updating our amenity offerings, such as closing our fitness centers, food & beverage operations and valet services. The amenity offerings will vary by hotel and any changes will be posted at our front desks.

Thanks for your support. Stay safe, and we look forward to welcoming you with Pure Hospitality at one of our hotels soon.

Last updated: March 24th, 2020

 

March 18th:

Letter from our CEO & President – Sarah Treadway:

Dear Magnolia Family,

Right now, I find comfort knowing we are all in this together.

Right now, I’m thinking about my own family of 6, my extended Magnolia family of 6 hotels, more than 700 team members and our thousands of loyal guests.

We’re continuing to welcome you into our hotels and will continue to take care of you just like we always have. If you choose to stay home and sleep in your own bed, we understand. But, please know that we’ll still be here for you when all of this goes away.

We’re also giving refunds to guests who need to cancel and hope that you’ll choose to come see us again as life returns to normal.  We’re praying for the health of all.

This will pass.

We will get to go to baseball games, enjoy concerts (if Pearl Jam doesn’t reschedule my husband will really cry), and go to Disneyland again. But in the meantime, Magnolia is showing up, making beds, pouring beers and staying committed to showing Pure Hospitality to everyone who walks through our doors.

If you need comfort, come and be with us.

Sarah Treadway

President / Co-CEO

 

March 20th:

Letter to all staff from our CEO & President – Sarah Treadway:

Dear Magnolia Team members near and far –

Today, I am reaching out to make sure we stay connected. There are trying times ahead, but there are also signs of improvement across the globe. I know that Magnolia will get through this and when we do, we want you to be with us. Eric and I will make this right as fast as we can. That is our commitment to you. We are strong and we will survive.

So many of you don’t have any hours to work, or have been a part of our mass reduction in force. We want to help you utilize all resources available during this time. If you need assistance in navigating this, please contact your HR director on property, Nick Marcovecchio, or myself directly. For those of you still with us, thank you. The hours are long and the work is hard, but you are such a strong team and your attitude will get us through this.

I have sent this letter to all employees’ personal email addresses. If you have not received it, but are seeing this through social media, please contact us directly so that we can register your contact information and stay in touch. We will be communicating regularly throughout this crisis.

Stay with us. We are in this together.

Always,
Sarah Treadway