Magnolia Hotels is closely monitoring all COVID-19 updates and are adhering to guidelines set by the Centers for Disease Control & the World Health Organization, as well as local health departments. The well-being of our guests & associates is immensely important to all of us at Magnolia Hotels and we are taking additional measures to keep our properties sanitized and safe for all of us.
While we continue to welcome both business & leisure travelers at our hotels, we understand that the spread of COVID-19 has likely disrupted your work, life, & imminent travel plans. In order to provide flexibility to our guests, we are offering full refunds for all reservations booked with us through June 30th. Please note this cancellation policy does not apply to group bookings. Call the hotel your reservation is at should you need to cancel if you booked directly and call any third party organization if you booked through them.
To increase hygiene and to better cater to hotel occupancy levels, we are updating our amenity offerings. We are closing our fitness centers, swimming pools and have adjusted offerings and hours for our food & beverage operations and valet services. The amenity offerings will vary by hotel and any changes will be posted at our front desks. Restaurant menus will vary and are based on what is available within our supply chains.
Thanks for your support. Stay safe, and we look forward to welcoming you with Pure Hospitality at one of our hotels soon.
Last updated: May 6, 2020
Letter from our CEO & President – Sarah Treadway:
Dear Magnolia Family,
Right now, I find comfort knowing we are all in this together.
Right now, I’m thinking about my own family of 6, my extended Magnolia family of 6 hotels, more than 700 team members and our thousands of loyal guests.
We’re continuing to welcome you into our hotels and will continue to take care of you just like we always have. If you choose to stay home and sleep in your own bed, we understand. But, please know that we’ll still be here for you when all of this goes away.
We’re also giving refunds to guests who need to cancel and hope that you’ll choose to come see us again as life returns to normal. We’re praying for the health of all.
This will pass.
We will get to go to baseball games, enjoy concerts (if Pearl Jam doesn’t reschedule my husband will really cry), and go to Disneyland again. But in the meantime, Magnolia is showing up, making beds, pouring beers and staying committed to showing Pure Hospitality to everyone who walks through our doors.
If you need comfort, come and be with us.
President / Co-CEO